At Macarthur Property Valuers (“we”, “us”, or “our”), we are committed to respecting and safeguarding your privacy. This policy outlines how we handle your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

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1. Personal Information We Collect

We may collect and store the following types of personal information:

• Name, phone number, and email address

• Date of birth, gender, and marital status

• Employment and education details

• Payment information when purchasing services

• Information provided through contact forms, service requests, surveys, or newsletters

• Any other details you voluntarily submit

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2. How We Collect Your Information

We gather information through a variety of methods, including:

• Website forms and newsletter subscriptions

• Phone, email, or in-person interactions

• When you request or use our valuation services

• Automatically through cookies, analytics, and digital tools

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3. Purpose of Collecting Your Information

We collect personal data to:

• Deliver, manage, and enhance our valuation services

• Respond to enquiries and customer service requests

• Personalise your website experience

• Issue invoices, confirmations, and service updates

• Send newsletters and promotional content (with your consent)

• Detect fraud or technical issues

• Comply with legal and regulatory obligations

• Conduct anonymous website usage analysis

Note: We do not sell your personal data.

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4. Disclosure of Personal Information

Your information may be shared with:

• Our employees, contractors, and trusted service providers

• Legal, financial, or professional advisors

• Courts, law enforcement, or regulators where legally required

• Prospective buyers if our business undergoes a sale or restructure

• Offshore service platforms (e.g. U.S.-based systems for analytics or communication)

If transferred overseas, your data may be subject to the laws of that country. This is not considered a breach under the Privacy Act 1988.

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5. Data Security Measures

We implement reasonable technical and organisational safeguards to protect your data, including:

• Secure servers with encrypted connections (SSL/TLS)

• Strong password protection and access controls

• Secure handling of financial and confidential data

While we take every reasonable precaution, no system is completely immune to cyber risks, especially during internet transmission.

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6. Cookies & Tracking Technologies

Our website uses cookies and tracking tools to:

• Store browser preferences and improve performance

• Personalise your user experience

• Collect analytics on pages visited, time spent, and user interactions

You can manage or disable cookies in your browser settings. Please note this may impact website functionality.

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7. Website Analytics

We collect non-personal browsing data such as:

• IP address, device and browser type

• Geographic location and referral source

• Session duration and navigation patterns

• Frequency of visits and source links

This data helps us improve our digital services and does not personally identify you unless combined with submitted personal details.

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8. Third-Party Websites

Our website may contain links to external websites.
We are not responsible for the content or privacy practices of those third-party sites. Please refer to their privacy policies separately.

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9. Access, Corrections & Your Rights

You have the right to:

• Access the personal data we hold about you

• Request updates or corrections to your information

• Request deletion or raise concerns regarding data handling

Please contact us directly for any such requests. In most cases, no fee will apply.

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10. Policy Updates

This Privacy Policy may be revised periodically to reflect changes in legal obligations or company operations.
The most current version will always be available on our website. Subscribers may be notified of material changes via email.